Privacy Policy
What information is collected
Music Worcester (MW) adopted this Privacy Policy to inform patrons how this website and associated sites and portals collect, store, and use personal information. When you purchase a ticket, make a donation, add your name to a waiting list, or sign up for emails, we ask you for personal information. This information typically includes your first and last name, address, phone number, e-mail address.
By submitting information via musicworcester.org and its related sites, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we may collect, use, and share your information in the following ways.
How this information is used
If you provide your e-mail address, your mailing address, or phone number, MW will from time to time communicate with you. Transactional communications, including order confirmations, receipts, mobile tickets, or notifications of a change of date, time, venue, etc. cannot be opted out of. Promotional communications, including information about upcoming concerts and events, special offers, or requests for support will also be sent and you may opt out of receiving those.
To opt out of promotional emails, you can click on the “unsubscribe” link at the bottom of the message. To opt out of mail or other communications, you can send an email to rae@musicworcester.org, call 508-754-3231 with your request, or mail an opt-out request to Music Worcester, Inc., 319 Main Street, Worcester, MA 01608 Attn: Box Office.
Security of personal information
MW uses industry-standard practices to protect your personal information against unauthorized access and unauthorized alteration, disclosure or destruction. Music Worcester does not store credit card information on our website or servers; instead, credit card transactions are processed and encrypted through Salesforce, and once processed, credit card numbers are not visible to staff members. Other patron data is stored on a Leap PatronManager database, and only accessible with 2-factor authentication logins for select staff members.
However, please be aware that no data security measures can guarantee impenetrable security. For example, your personal information may be affected by actions outside of our control, such as computer hacking and physical theft. Therefore, we cannot guarantee that your personal information is impervious to data breaches.
Third-party collaborations
MW may occasionally present an event that is co-presented with one of our local partner organizations or venues. If an event is listed as a co-presentation on the event page on our website, both organizations will get ticket buyer contact info, regardless of which organization processes the ticket order.
Salesforce – Privacy Policy
Leap PatronManager – Privacy Policy
Mailchimp – Privacy Policy
Meta – Privacy Policy
Google – Privacy Policy
From time to time, Music Worcester trades patron data with related arts organizations for the purpose of physical mailings. In these cases, name and mailing addresses are shared with a third party mailhouse for one-time use, but not with the organization itself. If you would like to have your name placed on a DO NOT TRADE list, please contact us through one of the methods outlined below.
Changes to this Privacy Policy
MW may change this Privacy Policy at any time. We will post all changes to this Privacy Policy on this page and will indicate the date of the most recent update. We therefore encourage you to refer to this page on an ongoing basis so that you are aware of our current privacy policy.
Contact Us
If you have any questions or suggestions regarding this Privacy Policy, please contact us at 508-754-3231, lisa@musicworcester.org, or by mail at Music Worcester, Inc., 319 Main Street, Worcester, MA 01608