Virtual Event FAQs
Thanks for joining us for a virtual presentation. Please read below for in-depth directions on how to enjoy our virtual presentation and suggestions on how to maximize your virtual event viewing experience.
Please email the box office at firstname.lastname@example.org with any questions or concerns. Phone service is unavailable during our virtual presentations, but all emails will be highly monitored and responded to promptly.
Virtual Event Overview
Both our Live Stream Concerts and our On Demand Concerts are viewable on desktops, laptops, smartphones, tablets, and select Smart TVs.
Our virtual platform runs directly through your web browser and you do not need to download a specific app to view it. See the recommendations below for ways to cast an event to your TV.
A Note About Internet Connectivity
Music Worcester is not responsible for your individual internet connection. If you are experiencing any of the following…
— your video is buffering
— your video is constantly loading
— your video is choppy
— your video is constantly freezing
…this is most likely due to your internet connection, and we cannot provide technical support.
“Live Stream” vs. “On Demand”
What is the difference between Live Stream and On Demand Presentations?
Live Streamed events are live performances that take place at a specific date and time. You cannot go back and watch these events at a later time. They are only viewable at the listed date and time, just like an in-person event.
On Demand events provide you with access to a pre-recorded event and you have a window of time to watch it. The window of time you have to view the event will be listed in the Order Details of your confirmation email
Virtual Event Do’s & Don’ts
VIRTUAL EVENT DO’S
DO test your connection ahead of time! You can click your ticket link at anytime. Entering the virtual platform ahead of your Live Stream or On Demand event will not prevent you from doing so again at the event time.
DO use a modern internet browser to view your event. Please attempt to connect via a commonly used internet browser such as Chrome or Firefox.
DO troubleshoot. If your screen freezes or looses sync with audio, refresh your screen. If that doesn’t work, check your internet connectivity. If your connection is interrupted, you can still go back and click your ticket link again to rejoin the stream.
DO contact us if you cannot find your confirmation. Sometimes, our confirmation and/or reminder emails go directly to junk or spam folders in your email.
If you cannot locate your confirmation, please email the box office at email@example.com.
VIRTUAL EVENT DON’TS
DON’T pause, rewind, or fast forward your Live Stream. Live Streams happen in real-time. Interrupting your stream may cause you to miss the ending.
DON’T share your ticket. Your access link allows you to view on one device at a time. If you share your link, and that person joins after you, you will be booted from the platform.
DON’T attempt to call the Box Office for support. Our team is currently working remotely, and we monitor box office inquiries at firstname.lastname@example.org on event days. We make an attempt to assist you as quickly as possible. We do not have the ability to answer the Box Office phone from our homes.
How To Cast The Concert To Your Television
Virtual events must be viewed in a web browser, whether that is on your computer, tablet, mobile device, or smart TV.
The most foolproof way to connect your computer to your television is with an HDMI cable. Computers and TVs vary, and we cannot guarantee casting is possible for every ticket buyer.
For best practices on streaming from a device to your TV, see device specifics below:
Apple TV/Airplay: First, make sure both your Apple devices are on the same WiFi network. It is recommended to open and begin watching the video on your selected Apple device and then click the airplay icon in the top right corner of the video to cast the video to your Apple TV.
Smart TV: If your TV has a web browser app, it is recommended to log into your email account first on your TV. Next, open the email containing your show specific link and click the button link to watch. This should open a new window, pulling in your unique access code and the video player. The video should start automatically, if not, click play.
Amazon Fire Stick: In order to watch on with your Amazon Fire Stick, you must first download the free browser, Amazon Silk. Follow these steps:
–Using this browser, log into your email and open the show specific link and click the button link to watch. (You may need to click the request desktop site in the top menu to read the whole email.)
–Allow the browser to leave the page.
–This should open a new window, pulling in your unique access code and the video player. The video should start automatically. If not, click play.
Roku: First, make sure both your mobile device and Roku device are on the same WiFi network. In order to watch on your Roku device, you must first download the following app on your mobile device for $4.99 and follow these steps:
–Download App: https://channelstore.roku.com/details/150902/mirror-for-roku
–Add the Mirror for Roku channel to your Roku device and then open the channel.
–On your mobile device, open the Mirror for Roku app and mirror your device to your Roku device.
–Open the link from your email in your mobile browser, rotate your device and click play to watch it full screen.
–Turn the volume off on your mobile device to enjoy!